A new front of battle is you just of open to Apple, this time in Korea of the South and of hand of them own developers of games and applications Mobile for iOS which is have positioned against the political of returns and refund of apps in the App Store arguing that remain out of said process and that is has become in a niche of abuses continuous from certain users.
From long ago, any user with a period after the purchase of any type of application on the App Store of iOS and Mac during which can request the return of an application or game of payment and get the full refund of the amount paid however, suspicions that some users might be abusing this system to obtain payment for free apps seem to be confirmed after complaints from developers of games in Korea of the South.
Return of apps and games in the App Store: made the law, made the trap
The store of applications of Apple has with a system of return and refund of applications, very useful when make a buy and more afternoon the app in question is not be what you expect. This benefits the users, not only because they recover their money but because it also encourages developers to “put the batteries” and offer a better quality of their products, however, as I have quoted above, “made the law, made the trap”.
Apple controls the whole of the process of refund of payments in the App Store for the applications that have been paid, and determines if is should or not reimburse the payment to them users. According to has published the daily The Korea Times, since Apple not provides information any to the with regard to what users have requested and received a refund, to them developers of these apps not them is another option that the of search of form manual to these users to check if continue using the content downloaded and by which already have received them refunds.
Of the right to the abuse; of the abuse to the business
The company of Cupertino turns to the privacy to maintain this position. In concrete, Apple says that not provides information about those users that have requested a refund to protect their rights as consumers. However, the reality seems to indicate that some users have abused of it political of refund of Apple to buy content several times, request refunds and continue consuming such content without pay by them. For example, acquire an app and after requesting the refund, it continue using. When the developer released an update which is interesting, given that they cannot update the app, return it to buy, download and, again, ask for the refund.
But apparently, this practice is would have developed in a profitable business to certain users that also made the process of refund in name of another, in accordance with The Korea Times.
The developers begin to act by your account
Before the passivity of Apple, the developers South Koreans are taking their own measures. The Korean study of game development Flint claims to have traced back independently to 300 users who suspect that they have abused the App Store refund policy, and pledged to “eradicate the abusers” requesting the judicial authorities for an investigation.
Next Floor, Destiny ChildKorean game distributor, also complained of difficulties in dealing with these cheats without the aid of Apple.
To difference of others stores of applications, Apple not provides information of refund to the companies of games and are having difficulties to counteract immediately the problem.
Also Nexon and Longtu Korea, companies developers, said that had asked to Apple the list of users that had requested refunds on several occasions, but the company not responded. “Not I can understand the political of Apple’s not provides the list of people that abuse of the system, even when already is causing problems in the market”, said a source of the study.
Unlike Apple’s App Store, on Google Play users can only receive a refund only once and if requested within two hours to pay.
It is clear that return policy cannot be removed, but also that measures are needed that protect developers from malicious users, otherwise, all will be lost.
