Last Monday my 5s iPhone charging Jack decided to stop working. He wore a few weeks warning that the day would soon come with problems when it comes to putting the phone to charge, but 30 may chose to die completely.
Past the initial shock I looked for solutions and after some laps I decided to try the service for Alertaphone. The reasons to choose its service were several, but mainly that already had heard about them and had very good references.
After having tried the service, could be summed up the experience with Alertaphone with three words: fast, professional, and preferred.
Do you want to know how was the experience? I tell her you then.
Constant communication and professionalism
June 1 at 10:47 in the morning I asked the repair service through the web. Application performance is simple: choose the type of problem in the website of Alertaphone, fill in your personal data and paid directly to the service via the web.
In the repair request form also asked which can is a good time to make the Messenger of Nacex happens to pick up the phone at the address. In my case it was the end of the marked time, but by an unforeseen event had to leave and I could not deliver the equipment. There was no problem, I got in touch with Alertaphone to apply for a new collection and that same afternoon, about 17:00, the Messenger returned, and bulk could be.
The next day, June 2 at 10:04 in the morning I received an email confirming the receipt of the terminal by Alertaphone.
That morning I got a call from the service. The person on the phone told me that the iPhone was already repaired and switched on asking them my unlock code. I could not send the phone restored (something highly recommended when we send our equipment to any technical service) since it ran out of battery and when I tried to charge it like every day I came across the problem of the connector. The technician explained to me that they always make a check that everything works correctly after the repair and could not guarantee that all working properly without unlocking the phone. He had the option of not giving them the code and not to do the checks, even though I chose the other option: give the code and that persuade to fund phone so that everything would be right after the repair.
It didn’t take long until I had exciting news about the iPhone 5s. The company sent me another e-mail confirming repair of the connector charging same day June 2 at 18:41. In addition, in this mail also reported me that he had been sent back home and indicated the number of shipping to do tracking through the website of the logistics company.
On June 3 at 16:55 I received back to the Messenger. He brought the repaired phone. I signed the collection, opened the bag and found the phone box wrapped with bubble paper to protect it even more. I opened the box and the phone was inside in perfect condition.
Few minutes after delivery I tried to connect the iPhone 5s with the charger that I always use and load worked perfectly as expected.
Experience with 5s Alertaphone iPhone charging Jack repair service has been very good. At all times maintain the communication, you inform the entire process and perform very fast arrangement. As a result you can feel that the terminal is in good hands and, in addition, repair extends as little as possible at the time, so you are no smartphone as little as possible by terms of pick up and delivery (in my case about 48 hours).
Certainly I think that Alertaphone is a service that is recommended for anyone who needs to repair an iPhone or a device of other brands such as Samsung, Sony, LG, BQ, Huawei or Nexus among others with which they work.
